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var(--radius-xs);background:#0b1020;min-height:360px;position:relative;overflow:hidden}.remote-box>div{width:100%;height:100%}.timeline{margin:0;padding:0;list-style:none}.timeline li{border-bottom:1px solid var(--border);grid-template-columns:150px 1fr;gap:12px;padding:8px 0;font-size:14.5px;display:grid}.timeline li:last-child{border-bottom:0}.timeline li button.linklike{all:unset;cursor:pointer;color:var(--primary);text-underline-offset:2px;text-decoration:underline}@media (width<=600px){.timeline li{grid-template-columns:1fr;gap:2px}}.msg{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);padding:10px 14px}.msg.customer{border-left:4px solid var(--primary)}.msg.staff{border-left:4px solid var(--success);background:#f7fbf8}.msg.internal{border-left:4px solid var(--warning);background:#fffaf2;border-style:dashed dashed dashed solid}.msg.system{background:var(--surface-2);color:var(--text-2);padding:6px 12px;font-size:13.5px}.msg 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